With Tony and Brian, it’s completely taken care of

At Y3S we take complete care of everything in the specialist finance packaging process, from end to end. Even when one of those ‘ends’ may involve finding a passenger in a queue at Gatwick Airport – and having a very persuasive conversation with a traffic warden…

In a digital world, meet Tony and Brian

At Y3S we naturally use all the latest digital technology available to speed up and simplify the customer onboarding process, check applications and meet our promise of DIPs within one hour. But we never underestimate the importance of real people, with a ‘can-do’ attitude, to get the job done. In fact, from our mortgage advisers and brokers to underwriters, administrators and more – it’s our amazing people who really differentiate us from the competition.

Brilliant people like our couriers Tony and Brian. Who have been playing a vital and unique role in helping our intermediaries deliver the finance their customers need for a combined 29 years. Reliably, quickly, without fuss.

Fully equipped and ready to go

No other specialist mortgage broker has a ‘Tony and Brian’ whose sole mission is to obtain personal and secure final sign off of your customers’ applications in their own homes, workplace – or wherever they happen to be. Which as you’ll soon discover, can be just about anywhere from onboard a ferry to standing in passport control at an airport.

Tony and Brian are only sent out to cases which have been thoroughly checked and approved to go by our advisors. Inside their cars they have everything they need to get documents signed and sent, and ID checks complete. Right down to a mobile photocopier.

It’s not a gimmick. This personal intervention is just another reason why we can complete applications and have funds in place in just 2-3 weeks.

As our Chief Executive Officer Barney Drake explains ‘I wanted to show our clients that we go above and beyond. We don’t provide a faceless service, we deliver something that nobody else in the industry does. Of course, Tony and Brian can’t and don’t advise in any way, they just facilitate the accurate completion and delivery of the paperwork whilst providing customers a friendly face at such an important time.”

It’s also because of our very detailed, personal approach that about 80% of cases complete once Tony and Brian are involved – significantly higher than the industry average.

Quality control in the comfort of an armchair

Another huge benefit of having Tony and Brian is ensuring the quality of applications. A key regulatory requirement is to Know Your Customer (KYC) and completing ID checks face to face, rather than anonymously by post, provides 100% certainty the requirements are exceeded. Not only that, Tony and Brian make sure every form has been fully and accurately completed. Reducing the chances of incorrect or incomplete information being submitted to help funds (and broker commission) arrive sooner.

For our intermediaries, it’s yet another layer of professionalism and customer satisfaction we help provide. With both lenders and customers reassured they’re dealing with a company they can totally trust.

Dave saves the day

One of our brokers’ customers had an urgent £120k tax bill to pay to avoid punitive HMRC penalties. This time, another one of our couriers, Dave, rode to the rescue.

The customer, his wife and three children were about to go on a three-week holiday to the USA and simply had to have the application completed before they left that evening. However, with no free time available to sign and submit documents during the day, Dave took off to Gatwick to meet them at the airport and get the job done.

Having parked in the passenger ‘Drop Off’ area the clock was ticking. Dave found the customer in the check-in queue and took him back to the car to properly check and sign the paperwork. The customer then went back to the queue so his wife could come out and sign. While all this was happening, Dave had to sweet talk a traffic warden for five minutes to avoid a hefty fine of his own! Dave then drove the documents back that evening and the funds were available the next day ¬ – in time for the family landing in the States.

Our exceptional service goes further

Tony and Brian are just one of the ways you can trust us to look after your clients and keep you updated every step of the way. But you don’t have to just take our word for it. Our Platinum Feefo rating – for four consecutive years – shows just how far our exceptional service goes and know-how reaches.

Even all the way down the M23 to the airport.

Call 0800 014 7797 to speak to one of the team or get a quote online